Terms of Service

Last updated 18 September 2026

Draft — pending full legal review This document is a plain-language placeholder written to describe how the service actually works today. It has not yet been reviewed by a solicitor. If anything here is unclear or looks wrong to you, please ask us before ordering anything.

These terms apply when you use this website, submit a property check, or order a report from Rellony. Please read them — particularly section 04, which sets out what a report does and does not establish.

01 What we provide

A Rellony report is an independent due-diligence check on a specific hospitality property. We look up official and public records — planning history, food hygiene inspection history, licensing information, company filings and insolvency notices — and set what those records show against the claims made by the agent or listing.

Our reports currently cover properties in England only. Our verification process is built and tested against the planning and licensing framework that applies in England. Scotland, Wales and Northern Ireland operate separate frameworks that we have not built for, so we do not accept properties there rather than produce a report we cannot stand behind.

Every finding separates the evidence (what a source actually says), our interpretation of it (clearly hedged), and the action we suggest you take to verify it yourself. Each claim carries a status showing whether a primary record confirms it, whether it is merely supported, whether it could not be verified, or whether the record contradicts it. An agent’s own claim is never treated as confirmation of itself.

02 Reports are prepared by a person

This is an early-access service. Reports are currently researched and written by a person working through our evidence-checking process, with the help of software tools including AI assistance. They are not generated automatically.

We reply to every enquiry within 1 business day. That reply tells you whether we can prepare a report and what it will cost — it is a response time, not a delivery time. We do not promise a report turnaround on this site, because we would rather give you a real estimate for your specific property when we confirm your order than publish a number we have not earned.

03 How ordering works

You submit a property check through the form on our home page. Nothing is charged at this stage and submitting it does not commit you to anything.
Within 1 business day, a person reviews the property and replies by email with what we can cover, what we cannot, and the price.
If you want to go ahead, we send you a payment link. If we do not think we can produce a report worth paying for on that property, we will tell you so and we will not send one.
We deliver the completed report to the email address you gave us.

04 What a report does not establish

Please take this section seriously before relying on a report.

A report is not legal, planning, licensing, surveying, financial or professional advice, and must not be used as a substitute for a solicitor, planning consultant or surveyor. Take professional advice before signing a lease.
A report does not guarantee that a property is suitable for your business, that permission will be granted for anything you intend to do there, or that any licence will be issued.
A report reflects the public record as it stood when the report was prepared. Records are updated, corrected and added to by the bodies that publish them, and a report is a snapshot, not a live feed.
Where a record could not be found, we say so. “Not verified” means we could not confirm it — not that it is false, and equally not that it is true.
We report what records document. We do not draw conclusions the evidence does not support, and you should not either. Historical information about a previous operator says nothing about the current one.

The decision to sign a lease, and the consequences of it, remain yours.

05 Payment

A report is a one-time charge for that report. There is no subscription and no recurring payment.

Payment is processed by Creem, acting as merchant of record for the sale. That means Creem is the seller of record for the transaction, handles the payment and any applicable taxes, and your payment details are given to them rather than to us. We never see or store your card details.

Prices are currently in an early-access introductory range of £49–£99 per report. The exact price for your property is confirmed in writing by email before you pay anything.

06 Refunds

Our approach is straightforward, and it is the same one we would want as a customer:

If we cannot produce your report, you get a full refund.: If, after you have paid, we find we cannot produce the report — because a source we depend on is unavailable, because the property cannot be reliably identified, or for any other reason on our side — we refund the payment in full. You do not have to ask or argue for it.
If we deliver a completed report with honestly flagged gaps, it is not refundable.: Sometimes a property is identified and most checks return results, but one or more sources have nothing to say about it. In that case we deliver the report and mark those sections clearly as having limited data. That is a real report with honest gaps, not a failed one, and it is not refunded. A record that does not exist is itself a finding, and often an important one.
If we get something wrong, tell us.: If you believe a report contains a factual error — we cited the wrong record, or misread one — email us. We will check it, correct and reissue the report if we were wrong, and refund you if the error meant the report was not worth what you paid.

Nothing in this section removes rights you have under UK consumer law. The exact position on cancellation and cooling-off rights for paid digital services is part of the legal review noted at the top of this page, and this section will be updated once that review is complete. If you have a question about a refund in the meantime, email us and we will deal with it fairly.

07 Using a report

A report is prepared for you, for the property and the intended use you told us about. You are welcome to show it to your own solicitor, accountant, business partner or lender. Please do not republish it publicly or resell it as your own work.

08 Your responsibilities

Give us an accurate address and an honest description of what you intend to operate — a report checked against the wrong intended use is not useful to you.
Do not submit anyone else’s personal information through the form.
Do not use the site to attempt to disrupt the service or submit automated or bulk enquiries.

09 Liability

We take care to source every finding from the record and to describe it accurately. However, we depend on records published by third parties and cannot be responsible for errors, omissions or delays in those underlying records.

Except where the law does not allow it to be limited — including liability for death or personal injury caused by negligence, or for fraud — our liability in connection with a report is limited to the amount you paid for that report.

10 Changes, and contact

This is an early-stage service and these terms will change, particularly once they have been through solicitor review. The terms that apply to your order are the ones published when you placed it. The date at the top shows when this page was last updated.

These terms are governed by the law of England and Wales.

Questions about these terms, an order, or a report: support@rellony.com.