Privacy Policy

Last updated 18 September 2026

Draft — pending full legal review This document is a plain-language placeholder written to describe how the service actually works today. It has not yet been reviewed by a solicitor. If anything here is unclear or looks wrong to you, please ask us before submitting anything.

Rellony provides due-diligence reports on hospitality properties in England. This policy explains what personal information we collect, why we collect it, and what we do with it.

01 Who we are

Rellony is a small early-stage service. Our reports currently cover properties in England only. For any question about this policy, or about information we hold, contact support@rellony.com.

02 What we collect, and why

Most of what we hold is what you type into the check form on our home page:

The property address: So we can identify the property in public records and work out whether we can produce a useful report on it.
Your business type and the operating needs you select: Because suitability is conditional. The same unit can be fine for a café and a real problem for a late-night kitchen, so we need to know what you intend to operate in order to check the right things.
Any listing link or claim text you paste: This is the material we cross-check against the public record. If you paste text from a third party, please do not include anyone else’s personal details in it.
Your email address: So a person can reply to your enquiry within 1 business day, ask follow-up questions, confirm what a report would cover and what it would cost, and deliver the report if you go ahead. We do not add you to a marketing list and we do not send newsletters.

Three other things reach us that you did not type, so they are worth naming on their own rather than leaving you to assume them.

What the coverage check works out from your address: Before the rest of the form appears, the home page checks whether the address is somewhere we cover. If what you entered contains a postcode, that postcode is looked up against a public postcode database — see section 05 — and the answer comes back as the postcode in its standard form, the country, the region, the local authority whose area it falls in, and the coordinates of the postcode itself. If you then send an enquiry, those details are attached to it, because they save the person reading it from looking the same thing up again. They are worked out from your address rather than collected separately, and they describe an area, not a particular building.
Whether the postcode falls inside a conservation area: The same check goes on to ask the government’s planning data service whether those coordinates fall inside a conservation area, and shows you the answer straight away. If one is found, we hold its name, its reference, and the link to the council’s own page about it. If none is found, we hold that fact. Either way it is attached to your enquiry if you send one. Like everything else the instant check produces, it describes the area around the postcode rather than a particular building — working out what it means for the property itself is what the full report is for.
Your email address, if you ask about a country we do not cover yet: If the coverage check finds the property is outside England, we do not ask you for anything else — there is no enquiry for us to take. We offer one field instead: an email address, so we can tell you if coverage ever reaches that country. If you fill it in, we hold that address and the name of the country you asked about, and we use them for that one message and nothing else. It is not a newsletter, we will not market to you from it, and you can ask us to delete it at any time.

Both forms also contain a hidden anti-spam field that is invisible to people. If it is filled in, the submission is treated as automated and discarded.

We do not use advertising trackers, analytics cookies or third-party pixels on this site. The site loads its typefaces from Google Fonts, which means your browser requests those font files from Google when the page loads.

03 Reports are prepared by a person

This matters for your privacy, so we say it plainly: at this stage of the service, reports are researched and written by a person following our evidence-checking process. They are not produced by an automated pipeline, and no automated decision producing legal effects is made about you. A human being reads your enquiry, looks up the public records, and writes the report.

We use software tools, including AI assistance, as part of preparing and drafting reports. What we put into those tools is the property information and the public records being analysed — not your email address or other contact details.

04 Legal basis for using your information

Taking steps at your request before entering a contract — using your enquiry to assess the property and reply to you.
Performing a contract — preparing and delivering a report you have paid for.
Our legitimate interests — keeping basic records of enquiries and orders, preventing spam and abuse, and improving the service.
Legal obligation — keeping records of payments where tax or accounting law requires it.

05 Who else sees your information

We keep the number of parties involved as small as we practically can:

Postcodes.io answers the coverage check on our home page. When you press the button, your browser sends the postcode contained in the address — just the postcode, not the rest of what you typed — directly to api.postcodes.io. That service therefore receives the postcode, and, as with any request your browser makes to any site, your IP address. This happens at that moment: before you have submitted a form, given us an email address, or agreed to anything. We built it that way on purpose, so that we can tell you straight away whether we cover the property without first asking you for personal details. The request goes from your browser to them and does not pass through us.
planning.data.gov.uk answers the conservation-area part of the same check. Once the postcode lookup has returned a set of coordinates, your browser sends those coordinates — a point on a map, not your address and nothing else you typed — directly to planning.data.gov.uk, the government’s own planning data service. That service therefore receives the coordinates and, as with any request your browser makes to any site, your IP address. As with the postcode lookup, this happens before you have submitted a form, given us an email address, or agreed to anything, and for the same reason: so we can answer instantly without first asking you for personal details. The request goes from your browser to them and does not pass through us.
Our form provider (Formspree) receives your form submission and passes it to us by email.
Our email provider carries our correspondence with you.
Creem handles payment if you decide to order a report. Creem acts as merchant of record for the sale. Your card details go to them and their payment processors — they never reach us, and we never store them.

We do not sell your information, and we do not share it with anyone for marketing. We may disclose information if we are legally required to.

Some of these providers operate outside the UK. Where information is transferred abroad, it is done under the transfer safeguards those providers put in place.

06 Public records

The records we look up — planning applications, food hygiene inspections, licensing information, company filings and insolvency notices — are already published by the relevant public bodies. We look them up; we do not create them and we cannot change or remove them. If you believe a public record is wrong, the correction has to come from the body that published it.

07 How long we keep things

Enquiries that do not lead to an order are kept only while they are useful for following up, and then deleted. Reports we have delivered, and the records supporting them, are kept so that we can answer questions about a report you paid for, and so that payment records meet tax and accounting requirements.

A coverage-waitlist address is kept only until it has done the one job you gave it: we delete it once we have sent you the message saying coverage has reached the country you asked about, or sooner if you ask us to.

A specific retention period is still being set as the service takes shape, and this section will be updated with exact timescales as part of the legal review noted at the top of this page. In the meantime, you can ask us to delete your information at any time.

08 Your rights

Under UK data protection law you can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or object to how we are using it. Email support@rellony.com and we will respond. If you are not satisfied with how we have handled the matter, you can complain to the Information Commissioner’s Office (ico.org.uk).

09 Changes to this policy

This is an early-stage service and this document will change — in particular once it has been through solicitor review. The date at the top shows when it was last updated. If a change materially affects people who have already submitted an enquiry, we will say so by email.

10 Contact

Questions about privacy, or about anything on this page: support@rellony.com.